28 Sep Delivering A Superior Customer Experience Starts With A Superior Employee Experience
Recently, Forbes.com reported on a survey conducted by Reputation Leaders for Mendix, a Siemens low-code platform. Here’s what the article titled “Want to Deliver A Superior Customer Experience? Start With A Superior Employee Experience” said:
“In today’s digital economy, in which many things have become commodities available through online channels, customer experience has become the defining differentiator. A survey of 522 IT professionals by Mendix, for one, demonstrates, however, that few organizations are getting CX right — 90% say they are challenged to deliver it, with the two most common obstacles being cybersecurity (49%) and data integration (42%).
Twenty-eight percent say they are hampered by CX silos (28%) that prevent collaboration across teams and hinder effective data usage. Meanwhile, customers are frustrated by long waits or response times (28%) and unresolved issues (27%).” – Forbes